Our COVID-19 Response – Update 1

Friday, March 20, 2020

 

To all of our guests,

Based on Florida Governor Ron DeSantis’s executive order #2020-71, we are immediately suspending our dine-in service until further notice.

While we understandably regret that we’re unable to provide dine-in service, we hope that you will continue take advantage of our takeout, pickup, and delivery services. At this point in time, our hours of operation have not changed.

 

Order Pickup and Delivery Directly from Us

All guests are welcome to place a pickup or delivery order online at https://elflamboyan.com/order, or you may call our store at (407) 857-8008. We are providing delivery service at a discounted rate of $2 until further notice directly through our website.

 

Order from Our Partners
We are currently running promotions on platforms DoorDash, UberEats, Postmates, and GrubHub, who have all committed to stricter measures to ensure the health and safety of all our guests.

 

Original Announcement
If you didn’t see our original response to COVID-19, we have made it available at https://elflamboyan.com/covid-19-response along with all updates.

 

We wish everyone the best in health and safety.

Sincerely,
The team at El Flamboyan

 

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Our COVID-19 Response

Tuesday, March 17, 2020

 

To all of our guests,

The health and safety of all our patrons is paramount. Therefore, in an abundance of caution we have taken several measures in response to the global threat of the COVID-19 pandemic, adopting all recommendations from the CDC, Florida Department of Health, and other local health organizations regarding the proper cleaning and sanitation protocol to fight against the spread.

We are closely monitoring the latest health updates and will make decisions as appropriate in the best interest of all our guests. We will adapt quickly and communicate with our team members and guests, prioritizing health and safety as the top priorities.

 

Increased Cleaning and Sanitation Levels

In our restaurant, we are following all CDC and Florida Department of Health recommendations in addition to our already strict cleaning procedures. We are increasing the cleaning and disinfecting of high-touch areas such as our counter tops, Point-of-Sale (POS) systems, tables, chairs, door handles, and shared items such as menus at increased regular intervals.

Furthermore, we have removed tabletop shareable condiments for disinfecting purposes. Our guests may request them as desired, where we will then provide them for the duration of the visit and disinfect after each use. We’ve also implemented increased hand washing frequency and requirements for all our staff and have posted signage to remind everyone on effective hand washing practices.

 

Operational Hours

Based on the current information, El Flamboyan continues to remain open during regular business hours for the foreseeable future. We will inform our guests of all restaurant hours on our website, Facebook page, and Twitter feed. Our delivery partners are ready and staffed to bring you the delicious food we’re known for. We will continue to monitor the situation and adapt accordingly.

At the discretion of our staff, we may close our dining room early to fully sanitize our dining room before daily closure. We ask that our guests be fully understanding and willing to take advantage of takeout, pickup or delivery options (please see more info below).

 

Pickup and Delivery Options

We would like to remind our guests about the convenient, minimum interaction options available. If you prefer, you may order online or call ahead to place a pickup order.

You can also place a delivery order directly on our website at elflamboyan.com/order.

Additionally, our delivery partners DoorDash, UberEats, Postmates, and GrubHub are ready and prepared to process El Flamboyan’s delivery orders on their platform.

 

All of us at El Flamboyan are looking forward to continuing to serve delicious food during this time of heightened concern and will do all that we can to ensure the best level of health and safety while we feed you.

Thank you everyone for your trust, continued business, and understanding as we all go through this unprecedented time. We are confident in our strategy and procedures to provide you with the safest dining experience and ask for your continued support.

 

Sincerely,

The entire team at El Flamboyan